Customer Success Manager
Location: Onsite – Ogden, UT
Does leading a team to success sound like your perfect role? Are you passionate about delivering outstanding service to clients while helping your team thrive? Our client is looking for a motivated and experienced Customer Success Manager to lead a dynamic team in providing exceptional service to injured clients navigating the insurance claims process. If you have a passion for leadership, customer service, and are eager to learn the personal injury industry, this could be the perfect fit for you. Keep reading to learn more about this exciting opportunity!
The Perks!
- Competitive salary, ranging from $150,000 to $200,000, based on experience
- Comprehensive benefits package including health insurance, 401k with match, and paid time off
- Opportunities for professional development and career growth within the organization
A Day in the Life of a Customer Success Manager
As the Customer Success Manager, you’ll play a key role in guiding a team of 2 to 6 individuals who are responsible for handling insurance claims for injured clients. Your leadership will ensure that clients receive the best possible service, and your team is well-equipped to manage their caseloads effectively. By working closely with clients, providing guidance to your team, and collaborating with leadership, you’ll help to achieve favorable outcomes for those seeking justice in the personal injury space.
Responsibilities include:
- Providing exceptional customer service to individuals who have been injured in auto accidents
- Managing, mentoring, and motivating a small team of 2 to 6 people, offering guidance, training, and support
- Serving as the primary point of contact for clients, managing expectations, addressing concerns, and helping them understand the claims process
- Participating in leadership meetings, case reviews, and settlement negotiations to ensure favorable client outcomes
- Ensuring accurate and up-to-date case records, documentation, and billing according to firm policies and industry standards
Requirements and Qualifications:
- Bachelor’s degree required; advanced degree (MBA, JD, Master’s, etc.) a plus
- Minimum of 3+ years of experience in customer service, sales, management, or a legal-related field
- Excellent communication skills with a strong emphasis on customer service
- Proven leadership and interpersonal skills with the ability to motivate and guide a team
- Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment
About Our Client
Our client is a personal injury law firm committed to fighting for justice on behalf of those who have been injured in accidents. With a client-focused approach, the firm provides expert legal counsel and a compassionate, personalized experience. The team is passionate about helping clients navigate the complex claims process, ensuring they get the support they need every step of the way.
Come Join Our Customer Success Team!
Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!
